[Hanoi][Agency] WeCreateContent - Recruiting: Account Manager - Full-time

Who are we?

We Create Content is a content marketing agency that helps global brands enter Vietnam with hyperlocal content.

What’s the role?

The Account Manager is in charge of managing client accounts; the frictionless bridge between customers and the people at our agency.

This role could easily be called ‘Customer Success Manager’ because it’s all about building long-term relationships with our clients, ensuring they are satisfied, and keeping them on-boarded for as long as works for both parties.

Tasks will involve project management, collaboration, strategic planning, presenting, negotiating, customer service and relationship management, budget management, people management, and project reporting.

Account managers at We Create Content also help the Growth Director to win new business and will be paid commissions on projects won.

Job specs

  • Operate as the point of contact between assigned clients and the agency
  • Develop and maintain long-term relationships internally and externally
  • Ensure clients receive requested products and services in a timely fashion to the best quality
  • Communicate client needs and demands to WCC production and creative teams
  • Identify opportunities to grow our agency business with existing clients
  • Generate sales among client accounts — including up-selling and cross-selling
  • Work with WCC teams to prepare pitches
  • Forecast and track client account metrics: ad Campaigns, distribution spend, social media growth, etc, as determined by the project KPIs
  • Collaborate with internal creative teams to ensure client receives WCC work of the best quality
  • Service multiple clients concurrently, meet deadlines without allowing quality of work to drop
  • Keep records of client transactions, make contracts for new accounts, collect payments, entertain key clients
  • Coordinate with accountant and admin officer to arrange travel and accommodations for productions or excursions

Skills & Qualifications

  • At least 3 years of account management, content marketing or agency experience;

  • Project management skills;

  • Ability to truly listen to our clients, understand their needs and clearly communicate briefs to agency staff;

  • Persuasive and convincing in nature; great presentation skills;

  • Work well under pressure, handling multiple projects and relationships simultaneously;

  • Fluent in English and Vietnamese;

  • Negotiation skills;

  • Time management skills;

  • Content marketing and social media know-how;

  • BA/BS Degree.

Please send your CV to [email protected]

Only shortlisted candidates will be called for an interview. For more information, please contact us on
024 3632 0195 - ask for Ms. Huong (HRM) in the HR Dept.